Returns & Exchanges Policy

We want you to love your Boujee Scents! Please review our policy below carefully.

Last Updated: [October 26, 2023]

1. Our Returns Promise

At Boujee Scents, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we're here to help. This policy applies to all purchases made through our website, [YourWebsiteAddress.com e.g., boujeescents.co.za].

2. Eligibility for Returns & Exchanges

2.1. Timeframe for Returns

You have [e.g., 14 calendar days] from the date you received your item to initiate a return or exchange. Requests outside this timeframe may not be accepted.

2.2. Condition of Items

To be eligible for a return or exchange, your item must be:

  • Unused, unopened, and in the same condition that you received it.
  • In its original packaging, with all original tags, labels, and seals intact.
  • Free from any signs of wear, use, or alteration.

2.3. Non-Returnable / Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are faulty upon arrival:

  • [e.g., Earrings for pierced ears]
  • [e.g., Lipglosses, lip balms, or other cosmetics if the seal is broken or they have been used]
  • [e.g., Custom-made or personalized items]
  • [e.g., Gift cards]
  • Items marked as "Final Sale" or "Non-Returnable" on the product page.
  • (Clearly list any other specific products unique to your store that are non-returnable)

2.4. Proof of Purchase

A valid proof of purchase (e.g., your order confirmation email, order number, or receipt if applicable) is required for all returns and exchanges.

3. How to Initiate a Return or Exchange

  1. Contact Us First: To initiate a return or exchange, please contact our customer care team by emailing us at [email protected] . In your email, please include:
    • Your full name
    • Order number
    • The item(s) you wish to return/exchange
    • The reason for the return/exchange (e.g., wrong item, faulty, change of mind if eligible)
    • Photographic evidence if the item is damaged or faulty.
  2. Await Authorization & Instructions: Our team will review your request within [e.g., 1-2 business days]. If your return/exchange is approved, we will provide you with a Return Authorization Number (RAN - if you use one) and detailed instructions on how to send your item(s) back to us, including the return shipping address. Please do not send items back without prior authorization.
  3. Package Your Item(s) Securely: Ensure the item(s) are packaged securely to prevent damage during transit. We recommend using the original packaging if possible. Boujee Scents is not responsible for items damaged or lost during return transit due to improper packaging.
  4. Shipping Your Return:
    • You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong item sent, faulty product).
    • Original shipping costs (if any were charged on your order) are non-refundable.
    • We highly recommend using a trackable shipping service and purchasing shipping insurance for items of value. We don’t guarantee that we will receive your returned item.
    • Return Address: [Our return address will be provided with your Return Authorization] OR [Your Physical Return Address, P.O. Box XXXXX, City, Postal Code - Be very specific if you list it here]

4. Refunds

4.1. Inspection Process

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 2. We will notify you via email of the approval or rejection of your refund within [e.g., 3-5 business days] of receiving the return.

4.2. Approved Refunds

If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment (e.g., Credit Card, PayPal). Please allow [e.g., 7-14 business days] for the refund to reflect in your account, depending on your card issuer's or payment processor's policies.

If you paid via EFT or another method that cannot be automatically reversed, please specify how refunds will be handled: [e.g., We will request your banking details to process an EFT refund. OR Refunds will be issued as store credit.]

4.3. Partial Refunds or Rejections

In certain situations, only partial refunds may be granted, or refunds may be rejected if:

  • Any item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item is returned more than [e.g., 14 days] after delivery (or your specified timeframe).

We will communicate the reasoning with you if this is the case.

5. Exchanges

If you wish to exchange an item for a different [e.g., size, color, or an alternative product of equal or lesser value, if eligible], please indicate this when you initiate your return (Step 3.1).

  • Exchanges are subject to stock availability of the desired item.
  • If the new item is of higher value, you will be required to pay the difference. If it's of lower value, we will discuss refunding the difference or providing store credit.
  • You will be responsible for the shipping costs of sending the new exchanged item to you, unless the original exchange was due to our error or a faulty product.

6. Faulty, Damaged, or Incorrect Items

We take utmost care in ensuring your Boujee Scents products arrive in perfect condition. In the unlikely event that you receive an item that is faulty, damaged upon arrival, or not what you ordered, please contact us within [e.g., 48 hours] of receiving your order.

Please provide your order number and clear photos of the faulty/damaged/incorrect item and its packaging. We will assess the situation and arrange for a replacement, exchange, or full refund (including any reasonable return shipping costs you incur) at our discretion.

7. Sale Items

Only regular priced items may be refunded or exchanged (if eligible). Unfortunately, [e.g., sale items cannot be refunded unless faulty. OR Sale items can only be exchanged for store credit.] Please specify your policy for sale items clearly.

8. Policy Updates

Boujee Scents reserves the right to update or modify this Returns & Exchanges Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website and purchase of products after any such changes constitutes your acceptance of the new policy.

9. Questions & Contact

If you have any questions regarding our Returns & Exchanges Policy, please do not hesitate to contact us before making a purchase.

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